Frequently Asked Questions
1. Shipping & Delivery
Q: Do you ship across India?
A: Yes! We deliver to all major cities and towns in India. Shipping times vary depending on location, typically 5–10 business days.
Q: Do you offer international shipping?
A: Currently, we only ship within India.
2. Payment & Orders
Q: What payment methods do you accept?
A: We accept all major payment options, including COD, credit/debit cards, and UPI payments.
Q: Can I modify or cancel my order?
A: Orders can be modified or canceled within 24 hours of placement. Please contact our support team immediately.
3. Returns & Refunds
Q: What is your return policy?
A: We accept returns for damaged or incorrect items within 7 days of delivery. Customer satisfaction is our top priority.
Q: How long does a refund take?
A: Refunds are processed within 5–7 business days after we receive the returned product.
4. Product Information
Q: Are your products safe to use?
A: Absolutely. All Velouris products are tested for quality and safety.
Q: Do the products come with a warranty?
A: Yes! Every product comes with a manufacturer warranty, details are included in the product description.
5. Contact & Support
Q: How can I contact Velouris?
A: You can reach us via email, phone, or social media. We respond promptly to all inquiries.