Return & Refund Policy
At Velouris, your satisfaction is our top priority. If you are not completely happy with your purchase, we are here to make the return or refund process simple and hassle-free.
1. Returns
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We accept returns for damaged, defective, or incorrect items within 7 days of delivery.
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To initiate a return, please contact our support team at support@velouris.in with your order number and details of the issue.
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Products must be returned in their original packaging, unused, and with all included accessories.
2. Refunds
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Once we receive and inspect the returned item, your refund will be processed.
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Refunds are issued via the original payment method within 5–7 business days.
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Shipping costs are non-refundable, unless the return is due to a Velouris error (damaged, defective, or wrong item).
3. Exclusions
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Items damaged due to misuse, accidental damage, or wear and tear are not eligible for a refund.
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Personalized or customized products (if any) are non-returnable.
4. Exchanges
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Currently, we do not offer direct exchanges. If you wish to exchange a product, please return the original item for a refund and place a new order.
5. Contact Us
If you have any questions or concerns regarding returns or refunds, please contact us:
Email: support@velouris.in
Phone: +91-9802348387